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FAQ

Most of our garments and swimwear are one size fits most which fit between XXS-XL | 4 – 14 AUS / UK | 0 – 10 USA | 32 – 42 FR.

Accessory line is also for everyone.

If you have any concern about the fit, please contact us on WhatsApp: +61(0) 405 836 492 or send us an email: gday@ellaandsav.com. We will be happy to assist you further.

Unfortunately, our designs cannot be customised.

Yes, you can. You satisfaction is crucial for us. We want to ensure you have a good experience with us. If you are not satisfied with your purchase, we offer a full refund to you. please contact us on WhatsApp: +61(0) 405 836 492 or send us an email: gday@ellaandsav.com within 5 days from the receiving date. You will receive a Return Authorisation Code including a Return address from us.

 

You must return the item back to us within 14 days from the day that you received the Return Authorisation Code.

Please see more information in Return and Refund Policies

Returning items must be packed and returned in their original condition. This means they must be undamaged, unworn and unwashed. All sewn tags must be attached.

 

Ella and SaV reserves the right to refuse exchanges and refunds​ if the product in question does not meet ​these requirements.

Please see more information in Return and Refund Policies

If you are interested to order wholesale, please contact us via WhatsApp: +61(0) 405 836 492 or send us an email: gday@ellaandsav.com and we will assist you further.

YARN PRODUCT LINE

 

All yarn products are handcrafted. We recommend to hand wash separately in cold water and do not bleach. Do not put them in the washing machine or dryer. Only air dry by hanging them in shade avoiding the direct sun.

The products are made from 100% natural materials. It may have some natural smell which will fade away after use. However, our hemp yarn is organic which can be used by those allergic to synthetic fibre.

 

100% Hemp Yarn (1.50 mm.) Products – All hemp yarn products are handcrafted from 100% organic yarn-dyed with 100% natural plant-based colours. 

 

For the first wash, highly recommend soaking the item in saltwater for 20 minutes before wash normally. it is a natural way to maintain the plant-based dyes.

Please note the colour will be slightly faded after wash due to the organic plant-based dyes.

 

100% Cotton Summer Yarn (1.25 mm.) | Cotton Soft Yarn (2 mm.) | Cotton Silk Yarn (0.85 mm.) | Cotton Silk Flat Yarn (2 mm.) | Cotton Raw Yarn (2 mm.) Products – All Cotton Yarn products are handcrafted from 100% organic raw yarn dyed using a high-quality manufacturing process.

 

Cotton Raw Yarn is mainly used for our accessory line such as hats and bags. For a semi-cleaning, you can wipe clean with a barely damp cloth, then air dry in shade. If the wash is required, we recommend to hand wash separately in cold water and do not bleach. Do not put them in the washing machine or dryer. Only air dry by hanging them in shade avoiding the direct sun.

Other Cotton Yarns can also be washed and maintained with the same way with the raw yarn.

 

 

FABRIC PRODUCT LINE

 

100% Hemp Fabric Products

Mixed Hemp Fabric (60% Hemp + 30% Natural fibre) Products

100% Cotton Fabric Products

 

All the fabrics are made and dyed by high standard manufactory. The fabric can be used by those allergic to synthetic fibre. We recommend handing wash separately in cold water, no bleach. Air dry by hanging them in shade avoiding the direct sun as they may become colourless.

 

 

 
OTHER PRODUCTS LINE

 

100% Raffia, Seagrass Products – Wipe clean with a barely damp cloth. Lay flat to dry and avoid direct sun.

 

100% Jute Fibre Robe Products – Wipe clean with a barely damp cloth. Air dry by hanging them and avoiding the direct sun as they may become brittle.

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